Due to the nature of our products and our commitment to ensuring all customers receive a new, unused and hygienic product, we cannot accept returns for any products, with the exception of any fulfillment errors that have not been opened.
If we have sent you the wrong product in error, please do not open the package(s). In such cases, we will accept returns of unopened SunnyStiks or connector parts in their original condition. We will send you a prepaid shipping label, as well as ship you the correct product(s) or issue store credit (at SunnyStiks’ sole discretion). A 10% restocking fee applies for any orders canceled prior to shipping. Cancellations of unshipped products will incur a 5% processing fee.
If you have any questions regarding this Policy, feel free to email us at email@example.com.